1 + 3 Years
Replacement + Service Warranty
Year 1: eligible replacement. Years 2–4: eligible service support, subject to technical inspection.
GREENRGY POWER • OFFICIAL WARRANTY POLICY
Lithium Battery Warranty Terms & Conditions
Clear warranty coverage for Greenrgy Lithium E-Rickshaw, EV Scooty and Inverter Batteries, with online claim support and mandatory end-consumer registration.
Warranty Coverage at a Glance
Warranty starts from the verified End Consumer sale date, subject to mandatory registration and all applicable terms.
3 Years
Replacement Warranty
Eligible manufacturing defects may qualify for replacement during the applicable warranty period.
1 + 4 Years
Replacement + Service Warranty
Year 1: eligible replacement. Years 2–5: eligible service support, subject to technical inspection.
Mandatory Warranty Registration
Only a properly registered Greenrgy Power battery can be considered for a warranty claim.
Registration must happen at End Consumer Sale
The battery must be registered at the time it is sold to the End Consumer. Registration can be completed by an authorized Dealer, Distributor, Retailer or Greenrgy Power Employee who has a valid Greenrgy authorization code.
- Use the correct battery serial number / QR information.
- Enter the actual End Consumer sale date.
- Provide accurate customer, vehicle and invoice details where applicable.
- Keep the original purchase invoice for future verification.
Important
False, duplicate, manipulated, unauthorized or backdated registrations may be rejected. Greenrgy Power may verify registration, invoice, serial number, sales records and other information before approving a claim.
How to Claim Warranty
Submitting a claim does not automatically mean the claim is approved. Every claim is subject to verification and technical diagnosis.
1
Register Claim
Submit through the online warranty portal or contact support.
2
Verify
Registration, invoice, serial number and warranty period are checked.
3
Inspect
Authorized service personnel may inspect the battery, charger and vehicle system.
4
Resolve
Eligible repair, service, component replacement or battery replacement is provided.
What You May Need
- Warranty registration details
- Battery serial number / QR code
- Original purchase invoice
- Customer mobile number and contact details
- Vehicle/application details, where applicable
- Photos/videos of the battery and reported issue
- Charger details and service records, where requested
Warranty Resolution
Depending on product category, warranty period and technical findings, Greenrgy Power may repair the battery, replace eligible internal components/modules, provide service, or replace the complete battery where the applicable replacement warranty permits.
A replacement does not automatically restart the original warranty period unless Greenrgy Power confirms otherwise in writing.
Warranty Exclusions
Warranty generally applies to eligible manufacturing defects and does not cover damage caused by misuse, tampering or conditions outside product specifications.
Physical Damage
Accident, collision, impact, dropping, crushing, breakage, deformation or other physical damage.
Electrical Damage
Short circuit, reverse polarity, overcharging, incorrect charger, improper wiring, excessive current or incompatible electrical systems.
Water / Environment
Water ingress, flooding, submersion, fire, lightning, natural disasters or conditions outside specified operating limits.
Unauthorized Repair
Opening, modifying, re-celling, BMS alteration, repacking or repair by an unauthorized person/service provider.
Improper Application
Use in an incompatible vehicle, unauthorized application or operation outside specified voltage/current/temperature limits.
Normal Degradation
Normal capacity, range or performance reduction caused by age, usage, charging cycles and operating conditions.
Safety Requirements
- Never open or attempt unauthorized repair of the battery.
- Never short-circuit battery terminals.
- Use only a compatible charger and electrical system.
- Keep the battery away from fire and avoid deliberate puncture or physical damage.
- If unusual heating, swelling, smoke, smell or abnormal behavior occurs, stop using the battery and contact Greenrgy Power.
Dealer / Distributor / Retailer Responsibility
- Sell genuine Greenrgy Power products.
- Issue a valid invoice.
- Register the battery at End Consumer sale.
- Use only the authorized Greenrgy registration code.
- Enter accurate customer and battery information.
- Do not promise warranty approval without technical authorization.
Frequently Asked Questions
The warranty generally starts from the verified End Consumer sale date recorded during mandatory warranty registration, subject to Greenrgy Power verification.
Only properly registered batteries are eligible to be considered for warranty claims. If registration is missing or disputed, additional verification and documents may be required, and the claim may be rejected if eligibility cannot be established.
No. For E-Rickshaw and Inverter batteries, the first year is replacement coverage and the following years are service warranty. The actual resolution is determined after technical inspection.
Normal degradation due to age, charging cycles, usage and operating conditions does not automatically constitute a manufacturing defect. Warranty eligibility is determined using applicable product criteria and technical diagnosis.
Use the online warranty portal at warranty.greenrgypower.com or contact Greenrgy Power Warranty Support at 1800-890-5823 or support@greenrgypower.com.
Warranty Support
Keep your Battery Serial Number, registered mobile number and purchase invoice ready when contacting support.