Privacy Policy

If you do not agree to Greenrgy's Privacy Policy and/or Terms of Service, you must immediately cease use of the Greenrgy website and services.

Greenrgy Power is an Indian company located in Kolkata, West Bengal. Greenrgy Battery is a proud sister concern of Mr. Wheels Share Service Pvt. Ltd., dedicated to delivering advanced lithium battery solutions for e-rickshaws and electric two-wheelers.

With a strong foundation and trust, Greenrgy focuses on innovation, durability and performance, providing eco-friendly energy solutions that empower sustainable mobility and a greener future.

Greenrgy must collect certain personal data in order to conduct business, provide customer service and provide customers with relevant requested services.

Personal information may be collected when a customer contacts Greenrgy through the website, fills out a contact form, submits payment, or contacts Greenrgy through phone or chat.

Greenrgy may further collect certain personal information as needed to continue providing services and as required by relevant law, rule, regulation or other requirements that ensure the safety of Greenrgy, its customers and the general public.

Greenrgy collects customer information for several reasons, including compliance with applicable requirements, laws, rules and regulations.

• To personalize customer experience — Customer information helps Greenrgy better respond to individual customer needs.
• To improve the Greenrgy website and services — Greenrgy continually strives to improve its website offerings and services based on information and feedback received from customers.
• To improve customer service — Customer information helps Greenrgy respond more effectively to specific customer service requests and support needs.
• To process transactions — Customer information is used to process transactions and provide requested services. Except where specifically provided or required by law, customer information will not be sold, exchanged, transferred or given to another company without direct and express customer consent.
• To send periodic emails — Email addresses provided for order processing may be used to send relevant information and updates regarding customer accounts and services.

Greenrgy utilizes a variety of security measures to maintain the safety of customers' personal information.

Supplied financial information is transmitted via Secure Socket Layer (SSL) technology and encrypted into the company's payment gateway provider's database.

Sensitive information is accessible only by authorized personnel with special access rights to such systems and those personnel are required to keep the information confidential.

If you prefer, you may configure your browser to warn you each time a cookie is being sent or choose to turn off cookies through your browser settings.

If cookies are disabled, some Greenrgy services may not function properly or may not function at all.

This information may be used to personalize your experience and search results, diagnose system problems, administer services and support other corporate purposes.

Greenrgy must first and foremost abide by applicable local law and regulations.

Greenrgy securely holds personal data internally. Such data may be retained as necessary to maintain accurate records required under applicable law, regulation and business requirements.

Greenrgy uses customer information to communicate directly with customers. Customers should keep their email address and account information up to date.

Greenrgy may need to provide customer information to third parties for services required by Greenrgy. Such parties may include:

• Payment and credit-card processors
• Technical support services
• Shipping and delivery services
• Customer relationship management services
• SMS delivery services
• Collection agencies
• Registry compliance providers
• Law-enforcement authorities
• Other service providers as reasonably required

Greenrgy will only share information that is necessary for the third party to provide the required service. This information will not be sold nor voluntarily disseminated unless reasonably needed for applicable business, legal or service purposes.

When a Greenrgy account is cancelled, suspended or terminated, personally identifiable information may not be deleted entirely from Greenrgy systems and databases.

Information may be retained to comply with legal obligations, resolve disputes, prevent fraud and/or enforce company agreements.

By using Greenrgy's website and services, customers expressly consent to this Privacy Policy.

Greenrgy reserves the right to modify this Policy at any time. Changes will be publicly posted. Material changes may be communicated by email or public notice on the website.

You have the right to correct any personal information held about you that is inaccurate or incomplete.

If information is located on Greenrgy servers that you wish to correct, you may be required to log in to your account and update the appropriate information.

You have the right to issue a request that Greenrgy delete your personal data. Greenrgy will review the request and delete data if possible.

Greenrgy reserves the right to retain personal data where necessary, including for fraud mitigation, preserving or enforcing legal or contractual rights, data retention required by applicable law, contracts, or reasons necessary for Greenrgy's business and operation of its services.

If you wish to have your data erased, contact Greenrgy using the contact details provided below and provide as many details as possible regarding your request.

You may also have the right to lodge a complaint with a relevant supervisory authority.

Greenrgy may share personal information with affiliated companies within its corporate family and other third parties that integrate with Greenrgy services and help provide products and services.

• Customer relationship management
• Payment processing
• Fraud prevention
• Domain and registry-related services
• Advertising services

Third-party advertising partners may use certain data-collection tools, including cookies, to collect information about customer activities and provide customized advertisements.

Where available, such providers may provide ways to opt out of customized advertisements.

Some Internet browsers may allow users to receive notifications when a website is utilizing tracking technology and may allow users to use a "Do Not Track" signal. Because there is no industry standard or agreement regarding what such a signal entails, Greenrgy does not make operating-process adjustments solely based on receiving such a signal.

If Greenrgy were to merge with another company or become involved in an acquisition, sale of all or a substantial portion of assets, or similar transaction, customer information may be transferred as part of that transaction.

Customers may be notified by email and/or notice on the Greenrgy website regarding such transfer and any choices they may have concerning their information.

If you have any questions about this Privacy Policy, you may contact Greenrgy through the contact form on the website or using the contact details below.